Last updated: [DATE]
These terms govern your use of this country selection website. We do not sell products, take payment or ship orders here. When you select a country you leave this site, and the terms of the regional store you land on govern your purchase. Read those terms before confirming an order — they, not these, determine your price, delivery, cancellation and refund rights.
1. Who we are
This website is operated by [LEGAL ENTITY NAME], registered at [REGISTERED ADDRESS], company registration number [COMPANY REG. NO.], [VAT NO. IF APPLICABLE]. Contact: [CONTACT EMAIL], [CONTACT PHONE].
In these terms, "we" and "us" mean that entity, and "you" means the person using this website.
2. Accepting these terms
By using this website you accept these terms. If you do not accept them, stop using the site. You must be at least 18 years old, or the age of majority where you live, to place an order through any store we link to.
3. What this website does
This website performs one function: it presents a list of countries and directs you to the online store operated for that market. We are not the seller, importer, distributor or manufacturer of the product, and we do not hold stock, dispatch parcels, take payments, issue invoices or handle returns.
4. Regional stores are independent
Each store we link to is operated by a separate business. We do not control the content, prices, promotions, stock, delivery times, order forms, call centres, complaints handling or data practices of those stores.
Your contract of sale is formed with the store operator, not with us. Any claim about a purchase — price, delivery, product quality, refund, warranty — must be raised with that store. We do not have access to their order records and cannot resolve order disputes on your behalf.
5. Ordering, pricing and payment
The following describes how orders normally work in these markets. The store you order from sets the actual terms and they prevail over this summary.
- Cash on delivery. Orders in these markets are typically paid to the courier when the parcel is handed over. You are not asked for card or bank details on this website.
- Confirmation call. After you submit an order form, an operator normally calls the number you provided to confirm your address, the quantity and the final price. Nothing is dispatched, and you owe nothing, unless you confirm on that call.
- Price. The price, currency, taxes, and any delivery charge are those stated by the store and confirmed on that call. Confirm the total before you agree.
- Promotions. Any discount or promotional price is set by the store and applies on the terms and for the period that store states.
- Errors. If an obvious pricing or description error appears, the store is entitled to correct it and to decline or cancel the affected order.
6. Delivery
Delivery is arranged by the store and its courier. Delivery times given anywhere are estimates, not guarantees, and can be affected by stock, courier capacity, address accuracy, weather, customs and public holidays. Check the parcel and keep the receipt the courier gives you — you will usually need it for any return.
7. Right of withdrawal, returns and complaints
Consumers buying at a distance normally have a right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. In Bulgaria, Croatia and Slovenia this follows Directive 2011/83/EU as implemented in national law; Serbia, Bosnia and Herzegovina and Montenegro have consumer protection laws granting a comparable cooling-off period.
Restrictions can apply — for example to sealed cosmetic or hygiene goods that have been unsealed after delivery, where health protection or hygiene grounds justify the exclusion. Whether that applies to your order is determined by the store's terms and by the law of your country.
To withdraw, return or complain, contact the store you ordered from, in writing where possible, and keep a copy. Your mandatory statutory rights as a consumer, including rights in respect of goods that are faulty or not as described, are not affected by these terms or by anything the store's terms say.
8. Product information and health
Nautubone is a cosmetic product for external use on the skin. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease. Nothing on this website is medical advice. Read the packaging before use, follow the instructions on it, and consult a doctor or pharmacist about any pain, joint or mobility problem. Our full Disclaimer forms part of these terms.
9. Acceptable use
You agree not to:
- use this website unlawfully, fraudulently, or in a way that harms or could harm anyone;
- attempt to gain unauthorised access to the site, its servers, or any connected system;
- introduce malware, or attack the site by denial-of-service or any similar means;
- scrape, copy, mirror, frame or systematically extract the site's content without our written permission;
- misrepresent the site, the product, or your relationship with us, including in advertising.
10. Intellectual property
The layout, text, graphics and code of this website are owned by us or licensed to us and are protected by copyright and other intellectual property law. Product names, brand names, logos and trade marks remain the property of their respective owners. Nothing on this site grants you any licence to use them. You may view and print pages for your own personal, non-commercial use.
11. Availability
We provide this website on an "as is" and "as available" basis. We do not guarantee that it will be uninterrupted, error-free or secure, and we may change, suspend or withdraw it, in whole or in part, without notice.
12. Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data arising from your use of this website or from any transaction with a third-party store.
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited — including your mandatory rights under the consumer protection and product liability law of your country.
13. Privacy
Our handling of personal data is described in the Privacy Policy, which forms part of these terms.
14. Changes to these terms
We may amend these terms. The version published here when you use the site is the version that applies. Check the date at the top.
15. Severability and waiver
If any provision of these terms is held invalid or unenforceable, the remaining provisions continue in force. If we do not enforce a right, that is not a waiver of it.
16. Governing law and disputes
These terms are governed by the law of [JURISDICTION], and the courts of [JURISDICTION] have jurisdiction.
If you are a consumer, this does not deprive you of the protection of the mandatory rules of the country where you habitually reside, and you may also bring proceedings in the courts of that country.
Consumers in the European Union can access the European Commission's Online Dispute Resolution platform, and may be entitled to use an out-of-court dispute resolution body in their country. Details of any body we are bound by or committed to: [ADR BODY, OR "none"].
17. Contact
[LEGAL ENTITY NAME], [REGISTERED ADDRESS] — [CONTACT EMAIL], [CONTACT PHONE].
For anything to do with an order you have already placed, contact the store you ordered from.
